Privacy policy

F2G Privacy Policy

This Privacy Policy explains how F2G collects, uses, stores, and shares personal information when you visit our online store, place an order, contact us, or otherwise use our services.

1. Information We Collect

We may collect the following information:

• Contact information, including your name, phone number, email address, and WhatsApp number.
• Order and delivery information, including your governorate, city or area, detailed address, selected products, sizes, quantities, and order value.
• Transaction information relating to your purchases and Cash on Delivery orders.
• Communications you send to us through phone, WhatsApp, social media, or customer service.
• Technical and usage information, including your IP address, browser type, device information, pages viewed, interactions with the store, and referring website.
• Cookie and advertising information collected through Shopify and approved analytics or advertising tools.

2. How We Use Your Information

We use personal information to:

• Process, confirm, prepare, and deliver your orders.
• Contact you to verify order details before shipping.
• Communicate delivery updates and respond to customer service requests.
• Manage exchanges, returns, refunds, and complaints.
• Prevent fraudulent, false, or abusive orders.
• Maintain, secure, analyze, and improve our website and customer experience.
• Measure the performance of advertising campaigns.
• Send marketing communications only where you have provided consent or where permitted by applicable law.
• Comply with legal, accounting, and regulatory obligations.

3. Shopify

Our online store is hosted by Shopify.

Shopify processes certain customer and store information to provide the ecommerce platform, checkout, order management, security, analytics, and related services.

For more information about how Shopify processes personal information, please review the Shopify Consumer Privacy Policy.

4. Service Providers and Business Partners

We may share information only where necessary with service providers that help us operate the store, including:

• Shopify and ecommerce technology providers.
• Delivery and courier companies.
• Customer service and order management providers.
• Analytics providers, including Google Analytics.
• Advertising platforms, including Meta and TikTok, where these services are active.
• Professional advisers, regulators, or authorities where disclosure is legally required.

These parties may only receive the information necessary to perform their services.

We do not sell customer contact information to unrelated third parties.

5. Delivery Information

Customer names, phone numbers, addresses, order details, and Cash on Delivery amounts may be shared with the courier responsible for delivering the order.

Customers must provide accurate and complete information to avoid delivery delays or cancellation.

6. Cookies and Tracking Technologies

We and our service providers may use cookies, pixels, and similar technologies to:

• Operate essential store and checkout functions.
• Remember preferences and improve website performance.
• Understand how customers use the store.
• Measure advertising performance.
• Display relevant advertising, subject to applicable consent requirements.

Where a cookie consent tool is available, you may use it to review or change your preferences.

Disabling essential cookies may prevent parts of the website or checkout from working correctly.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Complete and document orders.
• Provide customer support.
• Manage returns and disputes.
• Meet legal, accounting, tax, and operational requirements.
• Prevent fraud and misuse.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

8. Data Security

We use reasonable administrative and technical measures to protect personal information.

However, no online system or method of electronic transmission can be guaranteed to be completely secure.

9. Your Rights

Subject to applicable law, you may request to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of eligible personal information.
• Withdraw consent to marketing communications.
• Object to or restrict certain uses of your information.
• Ask questions about how your information is processed.

We may need to verify your identity before completing a privacy request.

10. Marketing Communications

You can stop receiving promotional communications at any time by using the unsubscribe method provided in the message or by contacting F2G.

Transactional communications relating to an active order may still be sent where necessary.

11. Third-Party Links

Our store may contain links to third-party websites or social media platforms.

F2G is not responsible for the privacy practices or content of websites that we do not control.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes to our services, technology, business practices, or legal obligations.

The updated version will be published on this page.

13. Contact Us

For privacy questions, requests, or complaints, please contact F2G: