Shipping policy

F2G Shipping Policy

F2G delivers orders across Egypt.

1. Estimated Delivery Time

Orders are usually delivered within 3 to 5 business days after confirmation.

Delivery to certain remote areas may take between 5 and 8 business days.

Delivery times may vary depending on the governorate, public holidays, order volume, weather conditions, or courier delays.

2. Order Confirmation

After an order is placed, F2G may contact the customer by phone to confirm:

• Customer name.
• Phone number.
• Governorate and area.
• Detailed delivery address.
• Ordered products, sizes, and quantities.
• Final order total.

Orders are not shipped before customer confirmation.

3. Unconfirmed Orders

If the customer does not answer, F2G may attempt to contact them at different times for up to 3 days.

If the order cannot be confirmed during this period, it may be cancelled automatically and will not be shipped.

4. Shipping Information

Customers must provide accurate and complete shipping information, including:

• Full name.
• Valid and reachable phone number.
• Governorate.
• City or area.
• Detailed delivery address.
• Apartment number, floor, or nearby landmark where applicable.

Incorrect or incomplete information may cause delivery delays or order cancellation.

5. Shipping Charges

The applicable shipping charge is displayed during checkout before the order is confirmed.

Shipping rates may vary depending on the delivery governorate or area.

6. Free Shipping

Free shipping is available on qualifying offers.

Where the active offer provides free shipping for orders containing two items or more, the shipping discount is applied automatically during checkout.

The customer should review the final shipping charge and order total before confirming the order.

7. Cash on Delivery

Cash on Delivery is available for eligible orders within Egypt.

The customer must pay the final order total shown during checkout or confirmed by F2G.

The final amount includes the product value and any applicable shipping charge, unless the order qualifies for free shipping.

8. Courier Communication

The courier may contact the customer before or at the time of delivery.

Customers should keep their registered phone number available to avoid delays or failed delivery attempts.

9. Failed Delivery

Delivery may be delayed or unsuccessful if:

• The customer cannot be reached.
• The address is incorrect or incomplete.
• The customer refuses the confirmed order.
• The delivery area is outside the available coverage.
• Circumstances outside the control of F2G or the courier prevent delivery.

10. Delivery Coverage

F2G delivers to supported areas within Egypt.

Some locations may be temporarily unavailable or subject to different delivery times and charges.

Available shipping options are displayed during checkout based on the customer’s address.

11. Contact Us

For shipping inquiries, please contact F2G:

Phone and WhatsApp:
+20 102 334 9836

Country:
Egypt