Refund policy

F2G Return and Refund Policy

You may request an exchange or return within 14 days from the date you receive your order.

To be eligible, the item must be:

• In its original condition.
• Unworn and unwashed.
• Undamaged and unaltered.
• Returned with its original tags and packaging.
• Accompanied by the order number or valid proof of purchase.

Defective or Incorrect Items

If an item has a manufacturing defect, arrives damaged, or does not match the product description, you may request an exchange or return within 30 days from the date of delivery.

Once the issue has been reviewed and confirmed, the item will be exchanged or refunded without any additional cost to the customer.

Non-Returnable Items

We may not accept an exchange or return if:

• The item has been worn, washed, altered, or damaged due to misuse.
• The item is no longer in the same condition in which it was received.
• The original tags or packaging have been removed or are missing.
• The damage occurred after delivery and is attributable to the customer.

How to Request an Exchange or Return

To submit a request, please contact F2G Customer Service by phone or WhatsApp and provide:

• Your order number.
• Your full name and phone number.
• Clear photos of the item.
• The reason for the exchange or return.

Phone and WhatsApp:
01023349836

Inspection and Processing

Returned items will be inspected to confirm that they meet the conditions stated in this policy.

Once the request is approved, the exchange or refund will be processed in accordance with applicable Egyptian consumer protection laws.

Refund arrangements will be confirmed with the customer based on the original payment method.

This policy does not limit any statutory rights available to customers under Egyptian law.